Terms and Conditions
1.0) General
1.1) Picture shown are for illustration purpose. The selling price is for the cake, fruit topping (if any), chocolate decoration (if any), cake box and candle. This does not include other decorative items or utensils.
1.2) All chilled products such as cakes and chocolates must keep refrigerated at 2°c – 6°c, whereas dry products such as cookies are to be kept at room temperature and not exposed to heat, direct sunlight, and high moisture area.
1.3) The actual color of the product may vary slightly from the photo shown, this can be due to a number of factors, including differences in lighting conditions and display settings on your device.
2.0) Refund & Cancellation
2.1) Order and payment made are not refundable.
2.2) Customer must ensure that the delivery address provided to us is within our coverage area.
2.3) Any address provided is not within our coverage area, we will only be able to give full refund to you in cash voucher with 12 months validity.
2.4) Any cash refund to customer bank will incurred a deduction of 5% bank processing fee from the total purchase amount.
2.5) Orders could be voided if information given is incorrect or purchaser/receiver is not contactable.
2.6) Eatnovation Sdn Bhd has the right to cancel or refund any order placed given notice for whatever unforeseen reason that it is deem to.
2.7) Any cancellation and changes related to the order, customer required to give us at least 48 hours of prior notice from the delivery time.
2.8) For customized product order, no cancellation or changes can be made after payment made.
3.0) Payment
3.1) All the payment has to be paid via credit card, debit card, online banking, or e-Wallet by Ipay88 and PayPal
4.0) Delivery
4.1) Delivery is available from Monday to Sunday except major public holidays. Our delivery coverage is Kuala Lumpur and Selangor. For Johor Bahru and Pulau Pinang coverage is not available at this moment.
4.2) Any cancellation and changes related to the delivery, customer are required to give us at least 48 hours of prior notice from the delivery date.
4.3) All our products will be ship by our appointed third party logistic company, during the delivery transit, all responsibility will be passed between the logistic company and the customer.
4.4) Customer’s orders will be deliver as selected date by customer, and in the event if our delivery partner fail to deliver, we will fully refund with the condition that the goods has not been received.
4.5) Please note that we are unable to promise on the specific delivery time slot selected as it’s only a preferred guide time due to traffic condition, weather, and any unforeseen circumstances. Neither the delivering company nor our company will be responsible or compensate for any loss incurred in the delay of delivery date or time.
4.6) We will not be responsible for any mistake or delay caused by the customer such as incomplete address, incorrect contact number, receiver ‘s contact number unreachable or any other incorrect details provided by the customer (sender). This inclusive if there is no representative to receive the item during the delivery at any time.
4.7) Customer(sender) must ensure that on the delivery date, delivery address, receiver availability and the receiver’s mobile number is reachable. There may be a driver who will contact the receiver for availability before delivery, and there may be a driver who will contact the sender for guidance if they are not able to locate the correct address provided.
4.8) Our delivery partner’s coverage area could change from time to time without prior notice. Eatnovation Sdn Bhd has the right to cancel and refund any order placed, with prior inform to the customer if the address is not under our coverage.
4.9) In the absence of the receiver during the delivery, re-delivery can be arranged with additional charges.
4.10) Self-collect option is not available for total cart value below RM25.
5.0) Return
5.1) Receiver required to check the goods in well condition upon signing the received. Upon signing,all risk and responsibility will passed to the receiver.
5.2) As our company deal with food, hygiene is very important therefore all goods customer received are not returnable or refundable even if it’s not opened.
5.3) In the event if the product damaged or not in good condition upon delivery, we will arrange one-to-one replacement on the next earliest available delivery, provided the returned product has not been opened, consumed, or left with at least 80% remaining.
5.4) Any issue with the product must inform to us within 12 hours upon received provided customer followed our storage term and condition
6.0) Vouchers
6.1) All vouchers issued by our company is for only one time usage per account.
6.2) Eatnovation Sdn Bhd reserves the right at its absolute discretion to vary, delete or add to any of these Terms and Conditions or substitute by replace the Voucher with another product or program of equivalent value from time to time without any prior notice.
6.3) Eatnovation Sdn Bhd shall not be responsible or liable for any following circumstances:
i. Customer’s purchases, or during redemption of the Gift Voucher;
ii. Inability to redeem the Gift Voucher due to lost or misplaced voucher code;
iii. Unauthorized use of the Gift Voucher by any person(s) not approved by customer.
6.4) All voucher is valid until the expiry date stated on the voucher and voucher will void after validation date. The validity period cannot be extended.
6.5) All vouchers non refundable, transferable or exchanged for cash or any other products in kind.
6.6) Eatnovation Sdn Bhd has the right to reject any claims that do not agree to these Terms and Conditions.
6.7) Only one voucher applicable per order/invoice.
6.8) All voucher cannot be used in conjunction with other voucher or promotion code.
6.9) Vouchers only applicable for normal price items.
6.10) Junandus cash vouchers sold on Junandus website are only available to purchase as an add-on with the purchase of any other items.
6.11) Eatnovation Sdn Bhd reserves the right to change term and condition here in without any prior notice
7.0) Junandus Reward Point
7.1) Only applicable for Junandus’s registered customer
7.2) Every point redeemable for any item at Junandus website except promotion item
7.3) All each rewards point earn redemption expired in 180 days
7.4) Every RM40 accumulates for 1 point.
7.5) Minimum 10 points of rewards point for redemption
7.6) Reward point redemption cannot be used in conjunction with other voucher or promotion code
8.0) Junandus Member’s Birthday Gifts
8.1) This offer is applicable for members who had registered Junandus account , and with any purchase in Junandus store .
8.2) This offer is valid for member’s birthday month only. For example, if member’s birthday is on 31st July, member can redeem the free gifts within 1st July to 31st July.
8.3) This Birthday Gifts are limited to one time per customer, and free gift is subject to stock availability.
8.4) Free slice cake is only limit to the range of RM15 sliced cake.
8.5) This promotion deal is valid from 7th August 2023 until 31st July 2024.
8.6) The redemption is only applicable in-store at Junandus – Kuchai Business Park & Junandus – Fortune Park outlet.
8.7) Eatnovation Sdn Bhd reserves the right to change term and condition here in without any prior notice.
9.0) Junandus 9th Anniversary Campaign
9.1) This offer is applicable for delivery within whole West Malaysia subject to stock availability.
9.2) This offer is limited to one time purchase per customer, and free gift is subject to stock availability.
9.3) This promotion deal is valid from 7th August until sold out.
9.4) Only applicable for online order on website at junandus.com.my.
9.5) Eatnovation Sdn Bhd reserves the right to change term and condition here in without any prior notice.
9.6) Customer entitled for free items stated below:
- Bull & Rabbit Mini Soap Bouquet x 1-unit, worth RM39.00.
- Nutox Renewing Treatment 3ml x 2-sachets, worth RM17.90.
- Kanika Sesame Salad Dressing 280ml x 1-unit, worth RM13.00.
- ecoBrown Brown Rice Cereal Drink x 2-sachets, worth RM3.00.
- KitKat® 2 Finger Chocolate x 2-units, worth RM2.80.
- Vico 3in1 Original & Calcium x 2-sachets, worth RM1.60.
9.7) Customer entitled for free vouchers stated below: (with T&Cs apply for each voucher)
- Wax Candy Free Under Arm Wax with no min spend, worth RM39.00. (Expiry till 31st Sept 2023)
- Bull & Rabbit RM20 Cash Voucher with min spend of RM79.90 (Expiry till 30th Nov 2023)
- ecoBrown RM5 OFF with min spend of RM30.00 (Expiry till 31st Oct 2023)
- Vico RM1.50 OFF with min spend of RM1.50. (Expiry till 31st Aug 2023)
9.8) Eatnovation Sdn Bhd shall not be responsible or liable for any following circumstances:
- Customer’s purchases, or during redemption of the Gift Voucher.
- Inability to redeem the Gift Voucher due to lost or misplaced voucher code.
- Unauthorized use of the Gift Voucher by any person(s) not approved by customer.
11.0) Vico Crepe Cake free Vico Gift Box
11.1) The campaign starts on 14 Aug 2023, at 10:00, until out of stocks.
11.2) With purchase of Vico Crepe cake (whole cake, 8 inch), customers are entitled to get one gift box from VICO. Inside the gift box, there will be VICO 3in1 food container, and VICO 3in1 6s Pack.
11.3) This gift is limited to one per whole cake, and free gift is subject to stock availability.
11.4) Eatnovation Sdn Bhd reserves the right to change term and condition here in without any prior notice.
12.0) Xmas Lucky Draw & Social Media Contest
12.1) The campaign starts on 20th November 2023, at 10:00, until 21st December 2023, at 11.59pm.
12.2) Christmas Lucky Draw 2023.
12.2.1) Customers are required to purchase above RM150.00 in a single receipt on Junandus.com.my between 20th November to 21st December to be entitled for the lucky draw contest. (delivery charge is excluded in the calculation)
12.2.2) Lucky draw prizes include:
- Celovis Oceane / Georgia Series with Pink Cryolite Set of 4 (worth RM816) x 1 unit
- One Life Arctic Aroma Diffuser + Essential Oils (worth RM287) x 1 unit
- ana tomy Transparent Edition A5s Trio Book (worth RM98) x 2 units
12.2.3) 4 winners will be chosen randomly and announce on 22nd Dec 2023.
- Winners of the contest are required to collect their prizes at Junandus Office at Kuchai Lama starting from 26th December 2023 to 14th January 2024. For winners from other states, delivery fee will apply.
- Winner are required to provide necessary identification before the prizes given. If the winner fails to contact us by 31st December 2023, will forfeit their entitlement to the prize.
12.2.4) EATNOVATION Sdn. Bhd. will not be responsible for the damages once prizes receive by the customer.
12.2.5) EATNOVATION Sdn. Bhd. reserves the right to reject any redemption deemed forged or expired.
12.3) Social Media Xmas Tag & Like Campaign 2023.
12.3.1) Participants need to follow @junandusmy on Instagram, like the contest post, comment “I Want” and tag as many friends as you can in the comments section.
12.3.2) Social media prizes include:
- Santa Party Theme Cake (worth RM239) x 1 unit
- Christmas Funland Theme Cake (worth RM239) x 1 unit
12.3.3) 2 winners will be chosen randomly from eligible entries and announce on 22nd Dec 2023.
- Winners of the contest are required to collect their prizes at Junandus Office at Kuchai Lama starting from 24th December 2023 to 30th December 2023. No delivery service available for this prize to other state other than Klang Valley. Delivery fee will apply if winners request for delivery within Klang Valley.
- Winner are required to provide necessary identification before the prizes given. Winners must respond to the winner announcement by 23rd Dec 2023, 2pm. If a winner does not respond by the deadline, will forfeit their entitlement to the prize.
12.3.4) The prize is non-transferable and cannot be exchanged for cash.
12.3.5) EATNOVATION Sdn Bhd reserves the right to change or modify the terms and conditions without prior notice
13.0) CNY Cookies Deal 2024
13.1) GWP (Gift With Purchase)
- Free eco bag & CNY angpao with min purchase of any 2 CNY cookies;
- Offer is valid for Junandus users who online purchase at www.junandus.com.my, while stocks last;
- All free gifts are: subject to availability on a first-come, first-served basis, while stocks last, non-transferable and there are no cash alternatives. No part of the gift is exchangeable for cash or any other gift;
- CNY Angpao is limited to two sets per order, and subject to stock availability.
- This offer cannot be applied to previous purchase.
13.2) Buy 4 Free 1 (Mix & Match)
- Add 5 items to cart to check-out Buy 4 Free 1 promotion items;
- Buy 4 Free 1 are applicable for mix & match between items under CNY Cookies.
- Free item cannot be exchanged for cash;
- This offer is only valid during said promotional period
- Eatnovation Sdn Bhd reserves the right not to include the free item(s) if customers failed to add their free item(s) to the cart.
- Cheapest item that is entitled for this deal in the cart will be free.
13.3) Eatnovation Sdn Bhd reserves the right to cancel, shorten, or extend the Campaign Period without prior notice.
13.4) Not valid with other ongoing promotions, bank discounts, privileges, or offers.
13.5) Customer can collect the product at the JUNANDUS outlet or delivery charges will be imposed for delivery services.
13.6) Eatnovation Sdn Bhd reserves the right to change the terms & conditions without prior notice.
14.0) CNY Cakes & Cupcakes 2024
14.1) GWP (Gift With Purchase)
- Free one set of ceramic bowl with chopsticks for any purchase of CNY cakes & cupcakes at www.junandus.com.my, while stocks last;
- All free gifts are: subject to availability on a first-come, first-served basis, while stocks last, non-transferable and there are no cash alternatives. No part of the gift is exchangeable for cash or any other gift;
- This offer cannot be applied to previous purchase
14.2) Eatnovation Sdn Bhd reserves the right to cancel, shorten, or extend the Campaign Period without prior notice.
14.3) Not valid with other ongoing promotions, bank discounts, privileges, or offers.
14.4) Customer can collect the product at the JUNANDUS outlet or delivery charges will be imposed for delivery services.
14.5) Eatnovation Sdn Bhd reserves the right to change the terms & conditions without prior notice.
15.0) CNY Mandarin Oranges Deal 2024
15.1) Buy 4 Free 1 (Mix & Match)
- Add 5 items to cart to check-out Buy 4 Free 1 promotion items;
- Buy 4 Free 1 are applicable for mix & match between items under CNY Mandarin Oranges.
- Free item cannot be exchanged for cash;
- This offer is only valid during said promotional period
- Eatnovation Sdn Bhd reserves the right not to include the free item(s) if customers failed to add their free item(s) to the cart.
- Cheapest item that is entitled for this deal in the cart will be free.
15.2) Eatnovation Sdn Bhd reserves the right to cancel, shorten, or extend the Campaign Period without prior notice.
15.3) Not valid with other ongoing promotions, bank discounts, privileges, or offers.
15.4) Customer can collect the product at the JUNANDUS outlet or delivery charges will be imposed for delivery services.
15.5) Eatnovation Sdn Bhd reserves the right to change the terms & conditions without prior notice.