Frequently Asked Questions (FAQ)

 

Ordering

Q:   Can I order through phone?

A:   Sorry but to save your time and ensure order details accuracy, all order must be made through online and you may select to pay by cash upon delivery, or pay by debit card, credit card, or paypal. You may call our customer care line at +603-2780 3866 should you need assistance to place an order online.


Q:  Can I make changes or cancel my order after the order is confirmed?

A:  Yes, any changes or cancelation to your order you must write in to us at care@junandus.com.my with at least 28 hours of advance notice. We will not be able to make changes or cancelation if notice given is lesser than 28 hours.

 

Payment

Q:   What form of payment method do you offer?

A:   We accept Cash on Delivery, Credit Card (Visa, Master, American Express), Debit Card, Paypal, and Online Bank Transfer. All online transaction information will not be kept with Junandus.com.my and it’s all processed by the most reputable paypal & ipay88 secured payment gateway.


Q:   How do I know if my order and payment has been successfully went through

A:   All successful order will receive a confirmation email with your order number and details. Do check your junk/spam mail box if it’s not in your inbox.

 

Delivery

Q:   Do Junandus ship nationwide or internationally?

A:   Currently our delivery in Malaysia is limited to Penang, Kuala Lumpur, Selangor, Johor Bahru, Ipoh, and Melaka. We do not ship internationally. You may check our delivery coverage areas at HERE.


Q:   What time will you deliver to me and can I specify an exact delivery time?

A:   Upon checkout you will have the option to select your preferred delivery time slot (whether in the morning anytime 9am-2pm, or afternoon anytime 2pm-6pm). However we are unable to provide exact time delivery or facilitate other delivery time frame other than the stated, as all deliveries are taken out in the morning and deliver from one area to another (using cold truck for chilled items) and it’s subjected to traffic condition and weather.


Q:   Do you do same day delivery and how many day of advance order required for a delivery?

A:   Yes same day delivery is available for selected areas in KL and Selangor, and it has to be order before 12pm on weekdays, excluding weekends and public holiday. For delivery in other states we require 2 days of advance order.


Q:   How do I track my order or check if my order has been deliver?

A:   One day prior to your delivery, you will receive an email or SMS notification confirming your delivery, and a tracking number will be given for you to check your order status with its instructions.


Q:   Is there any charges for delivery?

A:   Delivery is FREE for purchase above RM99, and a flat rate of only RM6 for handling and delivery is charged for order below RM99. Same day delivery will have additional charge of RM4.


Q:   Do you deliver to hotel, factory, office or house?

A:   Yes we do door step delivery to houses, office, factory, and for hotel our delivering partner will only deliver up to the lobby or reception.


Q:   Can I self-collect instead of deliver to me?

A:   Yes you may self-collect from the delivery center if you wish to, click HERE to check the closest collection point to you.

 

Product & Storage

Q:   Can you write message on the cake?

A:   Yes we do write message on the cake upon request. You may leave your messages to us at the “Checkout” page, under the “Order Notes” column.


Q:   Will knife and candles provided for the cake?

A:   Yes knife will be provided for all cakes order. You may request for the number of candles at the Checkout page.


Q:   How long can I keep my cake / chocolate / cookies?

A:   As all our products do not contain preservation, cakes are best consumed within 3 days, chocolate to consume within 1 week, while cookies to consume within 3 weeks.


Q:   How do I keep the cake / chocolate / cookies when I received it?

A:   All cakes and chocolates must keep refrigerated (2°c – 6°c) at all time before served. Cookies to keep in dry room temperature, avoid from direct sun contact.


Q:   Are your products Halal?

A:   All Junandus products are 100% alcohol and lard free. All process and ingredients are properly screened through to ensure our customer can enjoy our food with peace of mind.

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